User Guide
Payment Method
- Credit card payment
VISA, MASTER, American Express, JCB, ORICO, DISCOVER - PayPal
- Amazon Pay (only for single item purchases)
- Cash on delivery: Fee: 440 yen (tax included) (only for single item purchases)
*If fraudulent use is suspected when using the above payment methods, we will cancel your order and refund your money without prior notice.
Returns and Exchanges
We do not accept cancellations of orders due to customer reasons after the order has been placed.
We will only accept returns or exchanges if the product is damaged, defective, or sent in error upon arrival.
Please note that we cannot accept returns or exchanges for any reason after 8 days from the date of delivery, even if the product is unopened.
*If the product arrives after the 8th day after delivery, the shipping costs for returning the product will be borne by the customer.
The above returns or exchanges are subject to all of the following conditions:
(1) The product you wish to return or exchange is unused.
(2) Please return the product together with all accessories, attachments, invoices, etc. in the same condition as when it was delivered.
(3) Any other matters specified by us.
We cannot accept returns (refunds) or exchanges for the following items, even within 7 days:
(1) Products that have been used even once
(2) Products that have been soiled or damaged due to customer negligence
(3) If the product packaging is defaced, damaged, lost or discarded
Regarding orders and product inquiries
For orders or product inquiries, please contact us by phone or email .
Beaconq Online Division (Reception hours: Monday to Friday 10:00 to 17:00 )
・Telephone number: 0120-40-4348
For product inquiries, please contact us using the "Inquiries" form on the product page.
We will contact you after checking the details.
Regarding cancellation of membership registration
If you wish to cancel your membership, please contact us at info@bconc.com with your email address and name. After confirming the details, we will process your cancellation.